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A New Era for Mumbai’s Commuters
Mumbai, one of India’s busiest metropolitan cities, has introduced a revolutionary solution for everyday commuters — the Mumbai 1 Smart Card. This all-in-one contactless card can be used across Mumbai Metro, local trains, and BEST buses, eliminating the need to carry multiple tickets or payment options. Designed under the National Common Mobility Card (NCMC) framework, this initiative aims to make travel in the city smoother, smarter, and more efficient.
What Is the Mumbai 1 Smart Card?
The Mumbai 1 Smart Card is a contactless, multi-purpose travel card launched by the Mumbai Metropolitan Region Development Authority (MMRDA) in collaboration with the State Bank of India (SBI). It’s part of the central government’s NCMC initiative, often referred to as “One Nation, One Card.”
Key Benefits:
- Single card for multiple transport modes: Metro, local trains, and buses.
- Contactless payments: Tap-and-go for faster access.
- Rechargeable & reloadable: Easily top-up online or offline.
- Retail transactions: Can be used at select retail outlets and vending machines.
Where Can You Use the Mumbai 1 Card?
You can use the Mumbai 1 Smart Card on the following transport systems:
- Mumbai Metro Lines 2A & 7
- Mumbai Local Trains (Western, Central, and Harbour lines)
- BEST Buses
- Select retail and parking outlets integrated with NCMC
This integration means no more standing in long queues or juggling with change — just tap the card and travel seamlessly.
How to Apply for the Mumbai 1 Smart Card
Applying for a Mumbai 1 card is simple. Here’s how you can get yours:
Offline Method:
- Visit any Mumbai Metro ticket counter.
- Submit basic KYC documents (Aadhaar, PAN or Voter ID).
- Pay a one-time card issuance fee (~₹100-₹200).
- Your card will be issued instantly.
Online Method:
- Visit the official Mumbai 1 card website.
- Register with your mobile number and email ID.
- Fill in KYC details.
- Choose delivery or pick-up option.
How to Recharge the Mumbai 1 Card
You can recharge your Mumbai 1 Smart Card in the following ways:
1. Online Recharge
- Use SBI’s YONO app or official metro portals.
- Recharge with any UPI, net banking, or debit/credit card.
2. Offline Recharge
- Visit metro ticket counters or customer service points.
- Pay in cash or card.
Mumbai 1 Card KYC Requirements
To unlock full features, KYC (Know Your Customer) is mandatory. This allows you to:
- Recharge with higher limits
- Block your card if lost
- Get refunds in case of card theft or malfunction
Documents needed:
- Aadhaar card
- PAN card or any government-issued ID
- Passport-sized photo (sometimes required)
Pricing & Recharge Limits
| Type | Details |
|---|---|
| Card Issue Fee | ₹100–₹200 (approx.) |
| Minimum Recharge | ₹100 |
| Maximum Recharge Limit | ₹2,000 for non-KYC, ₹10,000+ for KYC |
| Validity | 5 years |
How to Use the Mumbai 1 Smart Card
- At Metro: Tap the card at the entry and exit gates.
- On Local Trains: Tap at smart card validators installed at stations.
- In BEST Buses: Use the onboard validator while boarding.
- At Retail Stores: Look for NCMC-enabled POS machines.
Lost or Damaged Card? Here’s What to Do
If your Mumbai 1 card is lost:
- Call SBI helpline or visit the issuing metro station.
- Request card blocking to prevent misuse.
- Reissue a new card — balance will be transferred (if KYC is completed).
Why Mumbai 1 Smart Card Is a Game Changer
The Mumbai 1 card is more than just a transport pass. It’s a step towards a digitally empowered, cashless, and integrated urban transit system. Benefits include:
- Less waiting time
- Cashless convenience
- Environmental sustainability (reduces paper tickets)
- A modern experience aligned with global smart city standards
The Mumbai 1 Smart Card is a must-have for anyone who frequently commutes within the city. Whether you’re a daily office-goer, student, or tourist, this card simplifies your travel and offers unmatched convenience.
FAQs About Mumbai 1 Smart Card
Q1. Is Mumbai 1 card valid in auto or taxi?
Not yet. It’s currently only for metro, local trains, and buses.
Q2. Can I get a refund if I stop using the card?
Yes, refundable upon submission and balance verification at service points.
Q3. Is the card available for children or students?
Yes, student discounts may be introduced in future updates.